Giving the customer control of the contact centre experience

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Giving the customer control of the contact centre experience Experience customisation is an innovation thats blossoming in the 21st century. Syntec

Teletext Holidays exposed customer calls

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The firm will not say whether that included credit card numbers but it has informed the data commissioner.

Customer personal information exposed on flight booking side, Option Way.

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A data breach at flight booking site Option Way exposed personal details on passengers and their flight and travel plans. Researchers at vpnMentor led by Noam Rotem and Ran Locar were able to access…

UK travel company exposes customer calls on misconfigured cloud storage

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UK travel company exposes customer calls on misconfigured cloud storage – SiliconANGLE

Teletext Holidays a) exists and b) left 200k customer call recordings exposed in S3 bucket

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Get your grandparents to book with someone else